Suiball Cancels Sui Hardware Wallet Launch, Announces USDC Refunds for Pre-Orders
Suiball has cancelled the launch of its Sui-native hardware wallet following security concerns raised by the Sui Foundation, ending a development project that had already reached manufacturing and prepared its initial batch for delivery. The team will instead focus on refunding customers who placed pre-orders before formally closing the project.
According to In an announcement on X, Suiball said concerns about the risks associated with hardware wallet projects, influenced by recent hardware wallet attacks, shaped the foundation's assessment. The team accepted the decision and chose not to release the completed device.
Suiball was designed specifically for the Sui ecosystem, with functionality intended to extend beyond conventional cryptocurrency storage. After years of development and progress into manufacturing, the cancellation means the device will not reach retail distribution.
Suiball to Refund Pre-Orders in USDC
Suiball confirmed that all pre-orders will be refunded in USDC. The reimbursement process will differ depending on how customers originally paid.
Approximately 80% of purchases were made through on-chain payments. Customers in this group do not need to take additional action, as refunds will be sent directly to the wallets holding the soulbound NFTs issued for the original pre-orders.
Customers who paid by credit card will follow a separate process. Suiball plans to email these buyers and request their Sui wallet addresses so the USDC refunds can be distributed on-chain in a subsequent payment round.
Customer Information to Be Deleted After Refunds
Suiball also outlined plans to remove customer information once all reimbursements have been completed. The data scheduled for permanent deletion includes names, email addresses, telephone numbers and shipping addresses collected during the delivery process.
The team said it would retain no customer records after completing the deletion process.
Suiball warned customers to remain alert for fraudulent refund requests. Legitimate reimbursements will never require seed phrases, private keys or additional payments. Customers providing wallet details for credit card refunds should respond only to messages sent from info@citadelwallet.io.
The project will formally shut down after refunds are completed. Although Suiball reached the manufacturing stage and prepared its initial hardware wallet batch, the device will not be released to customers following the Sui Foundation's security concerns.
Writer: Marcus RenfieldCrypto Market Analyst & Onchain WriterMarcus Renfield covers cryptocurrency markets with a focus on onchain data, Bitcoin price action, and emerging market narratives. His writing examines how capital flows, network activity, and broader market structure influence short- and medium-term trends.He aims to provide clear, data-informed analysis for readers seeking a deeper understanding of crypto market dynamics.